Employee Assistance Program (EAP Plans)

Our Partnership with BetterHelp is Live!

As we previously communicated to you, Mutual of Omaha Insurance Company has recently contracted with BetterHelp — a national telehealth provider that maintains an online platform sourced to provide counseling sessions to employees and their eligible dependents. We are excited to be offering a telehealth service with an additional 30,000 providers at no additional cost.

Available Services When You Need Help the Most

Life isn’t always easy. Sometimes a personal or professional issue can affect your work, health and general well-being. During these tough times, it’s important to have someone to talk with to let you know you’re not alone.

With Mutual of Omaha’s Employee Assistance Program, you can get the help you need so you spend less time worrying about the challenges in your life and can get back to being the productive worker your employer counts on to get the job done. Learn more about the Employee Assistance Program services
available to you.

Enhanced EAP Services Features	Value to Company and Employees
Employee Family Clinical Services	• An in-house team of Master’s level EAP professionals who are available 24/7/365 to provide individual assessments • Outstanding customer service from a team dedicated to ongoing training and education in employee assistance matters • Access to subject matter experts in the field of EAP service delivery
Counseling Options	• Three sessions per year (per household) conducted by either face-to-face counseling or video telehealth via a secure, HIPAA compliant portal
Exclusive Provider Network	• National network of more than 10,000 licensed clinical providers for face-to-face counseling • National network of more than 30,000 licensed clinical providers for telehealth counseling • Network continually expanding to meet customer needs • Flexibility to meet individual client/member needs

Features	Value to Company and Employees
Access	1-800 hotline with direct access to a Master’s level EAP professional • 24/7/365 services available • Telephone support available in more than 120 languages • Online submission form available for EAP service requests • EAP professionals will help members develop a plan and identify resources to meet their individual needs
Employee Family Legal Services	• Valuable resources – legal libraries, tools and forms – available on EAP website • A counseling session may be substituted for one legal consultation (up to 30 minutes) with an attorney • 25% discount for ongoing legal services for same issue
Employee Family Financial Services	• Inclusive financial platform powered by Enrich that includes financial assessment tools, personalized courses, articles and resources, and ongoing progress reports to help members monitor their financial health • A counseling session may be substituted for one financial consultation (up to 30 minutes) with an attorney • 25% discount for ongoing financial services for same issue
Employee Family Work/Life Services	• Child care resources and referrals • Elder care resources and referrals
Online Services	• An inclusive website with resources and links for additional assistance, including: -Current events and resources -Family and relationships -Emotional well-being -Financial wellness -Substance abuse and addiction -Legal assistance -Physical well-being -Work and career • Bilingual article library
Employee Communication	• All materials available in English and Spanish
Eligibility	• Full-time employees and their immediate family members; including the employee, spouse and dependent children (unmarried and under 26) who reside with the employee
Coordination with Health Plan(s)	• EAP professionals will coordinate services with treatment resources/providers within the employee’s health insurance network to provide counseling services covered by health insurance benefits, whenever possible
Guided Referrals	• Consultation for guided referrals due to job performance issues (a signed release of information is required by the employee for service)
Utilization Reports	• Percentage-based quarterly report (upon written request) for companies with more than 150 employees
Training, Seminars, Workshops and Critical Incident Services	• Fee for service at a competitive market value • Inclusive catalog of training topics, including: • Family/parenting • Physical wellness • Stress management • Managing money/budgeting • Wellness at work • On-site grief counseling • On-site critical incident services